FAQ
Frequently Asked Questions
This section includes answers to questions that users frequently encounter. If you don't find an answer to your question, please contact us and let us know how we can help.
Trials
Q: What is the free trial?
A: We provide a free 10-day trial of the Receptiviti API so that you can try it before committing to a paid plan. During the trial period you can select among a limited group of frameworks you'd like to try . Go here to apply for a trial account.
Q: What happens at the end of my free trial?
A: Your trial will expire 10 days after you sign up, at which point you will automatically convert to the fee-based plan that you signed up for at the beginning of the trial. You can see the details of your account on the dashboard.
Q: How do I cancel my trial?
A: If you wish to cancel your account before the end of the trial period, simply contact us at least three days before your trial expiry date and include the word "cancel" in the subject line. Please note that cancellations made with less than three days prior to trial expiry will be subject to an administrative fee that will be deducted from any available refund.
Plans & Pricing
Q: How does your pricing work?
A: Our pricing is based on the number of words analyzed each month. We offer a range of plans that include a fixed monthly word allowance, with overage fees applied if that limit is exceeded. For added flexibility, annual plans are also available.
All paid plans require a three-month commitment.
Q: What are your accepted Payment Methods?
A: We accept VISA, Mastercard, American Express, and JCB Payments. Wire transfer payments are available upon request.
Q: When do you process payments?
A: You will pre-pay in advance at the beginning of your month for access to the API and the plan you select. If you exceed the number of words included in your plan you will be charged a per-word overage fee at the end of the month.
Immediately upon completion of your 10 day free-trial you will be charged for the first fee-based month of your plan.
Q: Do you offer any discounts?
A: If you're working on a project that involves social impact or philanthropy, we'd love to learn more about you and your initiative. We often offer discounted pricing for projects that make a significant social impact. Please contact us for more information.
Q: Do you offer customized plans?
A: Generally no. If you have a specific need, please contact us and we would be happy to work with you to make sure you get what you need.
Q: Can I make changes to my plan?
A: Absolutely, we want you to be happy and have a plan that fits your needs. If you have started using our platform and need to analyze more volume than our advertised plans include, please contact us to find the right pricing tier and package for your needs.
Any upgrades and downgrades to your plan that are processed mid-month (at least 5 business days before month-end) will be retroactive to the beginning of the month. Mid-month downgrades can be accommodated if your usage is below the upper limit of the plan that you wish to downgrade to. In all other circumstances, you will be downgraded in the next billing cycle. Cancellations subject to our cancellation policy will take effect at the end of the month.
Q: How do I cancel my plan?
A: To cancel your plan, please contact us at least 10-days before your monthly renewal date and include the word "cancel" in the subject line. Please note that paid plans require a minimum three-month commitment, and fees for the first three months are not refundable. We do not offer prorated refunds for partial month use. All overage fees incurred each month will be charged at the end of the month.
Q: What happens if I miss a payment?
A: If you miss a payment, we will attempt to contact you using the email address you provided upon registration. Unpaid accounts may be deactivated upon non-payment.
The API
Q: How much text can I include in one API call?
A: Each API request must not exceed 10MB in total payload size, regardless of the number of text inputs. When sending multiple texts in a single call, you may include up to 1,000 individual texts within that 10MB limit.
More information about API calls can be found here.
Data & Privacy
Q: Where are the Terms of Use and Privacy Policy?
A: You can find the Terms of Use here and Privacy Policy here.
Q: Does Receptiviti store my data?
A: No. And no human can or will ever read the text that you send to the API.
Q: My data cannot be transmitted to a web-based API. Do you have other options for me?
A: Yes, in addition to the web-based API, we also offer a containerized, Dockerized version of the API that can be installed within your technology environment. Contact [email protected] for containerized API pricing information.
LIWC
Q: How do the LIWC measures differ from the academic version of LIWC?
A: The academic version of LIWC and the LIWC API are built on the same specs, but do have some minor differences in the way they count words. For example, "10,000" is counted as one word in the LIWC API, but as two words (ten thousand) in the academic version. If you need more information, please contact us.
Q: How do I sign up for LIWC?
A: LIWC is not available via self-checkout, so you need to contact our sales team to add the package to your plan. You can do so here.